Benchmark group:
ADMINISTRATIVE SUPPORT

Title:
CUSTOMER SERVICE REPRESENTATIVE

Short title:
CUSTOMER SERVICE REP

Part time:
false

Description:

Under general supervision of a customer service, utility services, or community services supervisor or management position, frequently interfaces with customers who are paying utility bills, class registration fees, or related fee-based services provided by the agency. Reviews account records, verifies account balances, determines minimum payments due, and adjusts account balances to show payments received. May use cash register or accept credit card transactions. Explains policies and procedures.

Guide:

• This is the journey level classification that typically requires high school graduation and two or more years of customer service and public contact experience, preferably including related customer service training or certification.

Exclusion:

• Accounting Technician
• Building Permit Technician
• Cashier

Use actual:
false

Modified at:
01/20/07 21:36

Board:
false

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