Benchmark group:
OPERATIONS/MAINTENANCE

Title:
CUSTOMER SERVICE SUPERVISOR

Short title:
CUSTOMER SERVICE SUPER

Part time:
false

Description:

Under general supervision of a utilities manager, customer service manager or accounting manager, organizes, coordinates, and supervises the work of customer service personnel as part of a work group or section. Schedules assignments, approves absences, explains procedures, checks work, and handles difficult customer complaints and billing software problems. Participates in performance appraisals involving staff, and prepares related records or reports.

Guide:

• Typically requires high school graduation and five or more years of customer service and public contact experience, preferably including at least one or more years of lead or supervisory experience.

Exclusion:

• Customer Service Manager

Use actual:
false

Modified at:
01/20/07 21:45

Board:
false

Back